Shipping policy

Trust Customer Services arranges delivery to serviceable addresses in India. Availability depends on the PIN code, product, courier coverage, and any installation requirements. Coverage for small electronics can differ from coverage for furniture and large appliances.

Check serviceability for your destination before purchasing. A city being covered does not mean every PIN code or product is available there. International delivery is not offered unless it is expressly made available for your order.

The current storefront cart applies free delivery when the merchandise subtotal is above ₹4,999. For a non-empty cart at or below ₹4,999, the standard delivery charge is ₹249. An empty cart has no delivery charge. Any promotional adjustment should be reflected in the final order summary.

Optional services are separate from delivery. Review any installation, assembly, or other selected service before paying. A special handling charge or service outside the standard offer must be disclosed and agreed before it is added; do not pay an unexpected charge without checking it against your order.

Order processing begins after the necessary payment and order checks are complete. The estimated arrival depends on stock, dispatch location, destination, and the product’s handling requirements. Refer to the date communicated for your specific order.

Messages such as ‘Tomorrow’, ‘same-day’, or ‘next-day’ are subject to eligibility and the order’s confirmed delivery arrangements. Weekends, local holidays, high demand, weather, transport disruption, and access restrictions may affect an estimate. If the promised schedule cannot be met, request an updated date or the remedies available for the delay.

When an order is dispatched, use the shipment information or tracking reference supplied with its dispatch communication. A tracking link may take time to show its first courier scan. Keep the order reference available if an update appears incorrect or stops progressing.

Items in one order may arrive separately when they come from different dispatch locations or require different handling. Check the items listed for each shipment before reporting a missing product. Separating a shipment does not by itself authorise an additional delivery charge.

Provide a complete street address, building or apartment details, PIN code, and a reachable phone number. Ensure someone authorised can receive the parcel. Where relevant, arrange building entry, parking permission, lift access, and a clear path to the delivery location.

If an address or phone number is wrong, email info@trustelectro.com as soon as you notice. Changes may be possible before dispatch; after handover to a courier, rerouting depends on that courier’s serviceability and process. Do not assume an edit to a saved address changes an order already placed.

Check the recipient details and visible condition of the package on arrival. If a package is visibly damaged, tampered with, or appears to contain the wrong item, note the issue with the delivery partner and contact the business promptly. You may refuse an obviously damaged or incorrect shipment.

After opening, check the product, quantity, model, and included accessories against the order. Photos of the packaging, shipping label, and issue can help with investigation. The absence of an unboxing video does not by itself remove your right to report a problem. Retain packaging where reasonably possible until you have checked the product.

Measure doorways, corridors, stairs, lift openings, and the intended placement area before ordering large items. Check product dimensions, electrical requirements, water connections, ventilation, and any wall-mounting needs.

Where free installation and a demonstration are included with a product, refer to the service description and appointment confirmation. The storefront advertises installation within 48 hours of delivery for eligible products; appointment availability and site readiness should be confirmed for your order. Specialist materials, civil work, extra wiring, or other work outside the included service require a separate explanation and your agreement.

For products requiring authorised installation, follow the manufacturer’s instructions and retain the installation record for future service or warranty queries.

If delivery cannot be completed because the recipient is unavailable, the address cannot be located, or access is restricted, check the courier’s message for the next step. A new attempt or collection arrangement depends on the shipment and delivery partner.

Contact the business promptly if a parcel is marked delivered but has not been received. Check with an authorised household or building recipient, then provide the order and tracking reference for investigation. If an undeliverable shipment returns to its origin, redelivery or refund arrangements will be confirmed for that order.

For a delivery problem, email info@trustelectro.com. Include the order reference, tracking number if available, and a brief description of the issue. Do not share a payment PIN or account password to obtain a delivery update.

Damaged, defective, wrong, or missing goods are handled under the Refund policy and applicable consumer protections. Report an issue promptly; the standard return request window is 7 days from delivery, without limiting rights that continue under applicable law.