Easy returns
Returns
Something not right with your order? Request a replacement or refund within 7 days of delivery and we'll take it from there.
The basics
7-day request window
Request a replacement or refund within 7 days of delivery.
Replacement or refund
Damaged, faulty, wrong or missing items are replaced, or refunded if a replacement is not possible.
Refund to original payment
Approved refunds go back to the way you paid. Bank timelines vary.
How it works
- 1
Send your request
Email us within 7 days of delivery with the details listed below.
- 2
We review it
We check the details, and may arrange an inspection or a brand technician visit.
- 3
Pickup is arranged
We confirm how and when the product will be collected. Please don't ship it yourself.
- 4
Replacement or refund
Once the return is approved, we send a replacement or start your refund.
Request a return
Include these details in your email:
- Your order reference, product name and delivery date.
- The problem, and whether you'd prefer a replacement or a refund.
- Photos of any damage, fault, missing part or wrong item.
- A contact number, and the pickup address if it differs from delivery.
Before pickup
- Pack the product with all accessories, manuals and gifts, in the original box if you have it.
- For phones and laptops: back up your data, sign out of accounts and remove SIM and memory cards.
- Don't uninstall large appliances yourself if they need a professional.
Still need help?
Our customer services team is happy to help. Keep your order reference handy so we can sort things out faster.
Support hours: 24 hours