Help centre

Delivery is free when your merchandise subtotal is above ₹4,999. For orders of ₹4,999 or less, standard delivery is ₹249. The final charge is shown in your order summary before you pay.

The estimated date for your product and PIN code is confirmed with your order. Weekends, holidays, weather and high demand can affect it; if a date slips, contact us for an update.

Email us as soon as possible with your order reference. Changes are usually possible before dispatch; once the parcel is with the courier it depends on the courier's process.

Items from different locations can ship separately. Check the items listed for each shipment, and contact us if something still has not arrived.

You can request a replacement or refund within 7 days of delivery. See the Returns page for the steps.

Approved refunds go back to your original payment method. How long the credit takes to appear depends on your bank or payment provider.

Yes, ask as early as possible. Before dispatch, cancellation depends on processing status; after dispatch, the return process may apply instead.

Yes, on eligible products. EMI options and any lender conditions are shown at checkout.

Keep the payment reference and contact us before trying to pay again, so we can reconcile the payment.

Yes. Products come with their brand's warranty; the length and coverage vary by product. Keep your invoice and the product's serial number.

Free installation and demo are included on eligible products, usually within 48 hours of delivery. Your order confirmation shows whether it applies.